Section 1
Getting started
Everything you need before you can request pricing on anything.
Creating an account
Click Sign in in the top-right corner of any page, then switch to the Create account tab. You’ll need:
- Full name
- Company name
- Phone number (pick your country code, then enter the number)
- Email address
- A password — at least 6 characters
Creating an account means you agree to PaaSport’s Terms of Service and Privacy Policy, linked at the bottom of the form.
Signing in
Use your email and password, or sign in with Google if you’d rather skip the password. Forgotten your password? There’s a reset link right on the sign-in form.
Why an account at all?
You can browse the entire catalog and build a quote without signing in — an account is only required at the moment you submit a request, so we know who to send pricing to and where to send updates.
Section 2
Finding your way around
The same layout repeats across every product category, so once it clicks, it clicks everywhere.
The top navigation
Eight tabs across the top take you to each part of the catalog:
The three-panel layout
Every catalog page is split into three areas:
- Filters on the left — narrow results by region, country, city, provider, and whatever else applies to that category.
- Results in the middle — a scrollable list of matching locations or products, each with a quantity control and an Add to quote button.
- Map on the right (on larger screens) — every result plotted geographically. Click a card to pan the map to it and highlight the pin; click a pin to scroll the list to that card.
The cart
The pill in the top-right of the header reads Get a quote when your cart is empty, and switches to a live item count once you’ve added something. Click it any time to open your quote and review what you’ve selected — you can add items from several different categories to the same quote before submitting.
Your account menu
Once signed in, click your initials in the top-right for quick links to your Dashboard, your Profile, and Sign out.
Section 3
How to use each module
Click-by-click, for every category — what to pick, and why you'd pick it.
How to reserve Full Rack colocation
ColocationPick this when: you need more than a handful of rack units, want a fully dedicated, physically isolated space, or expect to grow into it.
- 1Open Colocation from the top nav.
- 2In the left sidebar, check Full Rack under Type — narrows the list to whole-rack listings only. Use Region/Country/City to get to the market you want.
- 3On a result card, set Power (kW) to match what your equipment actually draws. It starts at 3 kW and adjusts in 0.5 kW steps — just type the number you need.
- 4Set the Racks counter to how many full racks you need, using the − / + buttons.
- 5Click Add to quote.
How to reserve Colo By U space
ColocationPick this when: you only need a handful of rack units and don’t want to commit to (or pay for) an entire rack.
- 1Open Colocation and check Colo by the “U” under Type in the sidebar instead of Full Rack.
- 2Set Power (kW) — starts at 1 kW, same 0.5 kW adjustment as Full Rack.
- 3Set the Units counter to exactly how many U you need.
- 4Click Add to quote.
Worth knowing: Colo By U puts you in a shared rack, so day-to-day physical work — installs, cabling changes, swapping hardware — goes through PaaSport’s remote hands team rather than your own staff walking in. If you’ll need frequent hands-on access, Full Rack gives you that directly.
How to pick your Internet bandwidth
Internet- 1Open Internet from the top nav.
- 2Optionally filter by Region, Country, City, or Network Provider in the sidebar to narrow the list — or skip straight to browsing.
- 3On any result card, use the speed dropdown to choose 1 Gbps, 10 Gbps, or 100 Gbps — the card updates instantly to that speed.
- 4If you need more than one circuit at that speed, use the quantity stepper.
- 5Click Add to quote.
How to add a Cross Connect
Cross Connect- 1Open Cross Connect from the top nav and filter by Region/Country/City or Data Center Provider to find your facility.
- 2Click Add to quote — this adds a Standard cross connect (a same-floor patch within the meet-me room), which is what every listing defaults to today.
Need Extended or Metro instead? (cross-floor/cross-building, or a different facility in the same metro) There’s no self-serve option for those yet — add the Standard listing, then mention what you actually need in the message thread once your quote is submitted, or through Custom Request. Pricing is different for those, so your rep will confirm the right demarcation points and quote it accordingly.
How to set up a Point-to-Point circuit
Point-to-PointThis category works differently from the rest — there’s no results list, just the map:
- 1Open Point-to-Point from the top nav.
- 2Search or click on the map to set your A location.
- 3Search or click again to set your Z location.
- 4PaaSport draws the route between the two points and turns it into a circuit you can quote.
- 5Click Add to quote.
Cloud Connect Coming soon
Cloud ConnectDirect private connectivity to major cloud providers is on the way but not live yet — the tab is visible in navigation, but there’s nothing to browse or quote there today. If you need this now, tell us through Custom Request and we’ll handle it manually in the meantime.
How to request Managed Services
Managed Services- 1Open Managed Services from the top nav.
- 2Filter by the service you need — Remote Hands & Smarthands, Managed Network Operations, Managed BGP, Managed Firewall, Managed Proxy, or IT Asset Management — and by region.
- 3Click Add to quote on the result that fits.
How to reserve an IPv4/IPv6 block
IPv4/IPv6- 1Open IPv4/IPv6 from the top nav.
- 2Filter by Block Size (/29 through /16) to find the allocation you need.
- 3If a card offers more than one block size at the same POP, switch between them right on the card using its dropdown, instead of re-filtering.
- 4Set Need ASN? to Yes if you need PaaSport to register one for you, or No if you already have your own.
- 5Click Add to quote.
Section 4
Building your quote
Add anything you're interested in, from any category, then send it all at once.
- 1Browse any category and click Add to quote on the items you need — adjust quantity first if the card has a stepper (racks, rack units, blocks, or a general quantity depending on the category).
- 2Keep browsing other categories if you like — colocation and cross connect in the same quote, for example. Everything you add stays in the same cart.
- 3Open the cart from the pill in the header and review your list — adjust quantities or remove anything with the × button.
- 4Click Submit quote request. If you’re not signed in yet, you’ll be prompted to sign in or create an account first — your cart is preserved through that.
No prices yet
You won’t see dollar figures at this stage — the marketplace is quote-only. Our team reviews every submission and follows up with real pricing.
Section 5
Something not listed?
For requirements that don't map cleanly to a catalog item.
Open Custom Request from the top navigation (this requires signing in first). The form only asks for two things:
- Closest category — pick whichever product type is nearest to what you need, or “Not sure / multiple” if it spans several, or “Other / Not listed.”
- What are you looking for? — describe it in your own words. The more specific, the faster we can respond: location or region, capacity or bandwidth, your timeline, an approximate budget, and any technical requirements all help.
Your name and email come from your account automatically, so there’s nothing else to fill in. You’ll get a confirmation email right away, and our sales team is alerted the moment you submit.
Section 6
Tracking your quotes
Your dashboard is the home base for everything you've submitted.
Open it from your account menu, or go straight to /dashboard. At the top you’ll see your account details; below that, every quote you’ve submitted, filterable by:
Quotes waiting on your review — pricing ready — are surfaced at the top of the list and show a count in the filter tab, so you never lose track of something that needs a decision. Each quote shows one of the following statuses:
| Status | What it means |
|---|---|
| Under review | Just submitted — waiting for a rep to pick it up. |
| In progress | A rep has claimed it and is putting pricing together. |
| Pricing sent | Ready for your review — pick a term and accept, or ask for changes. |
| Closed | You’ve accepted and it’s now an order. |
| Rejected | Declined without requesting a revision. |
| Expired | Pricing validity window passed without a response. |
Once you have at least one order, a My Orders → link appears on the dashboard too.
Section 7
Pricing & contract terms
Once a quote says "Pricing sent," here’s what you’ll see when you open it.
The status timeline
Choosing a contract term
Your rep picks which terms to offer on each quote — it might be just one, or several to compare:
Click any offered term to see that term’s monthly (MRC) and one-time (NRC) pricing for every item in the quote, plus the total.
Pricing assumptions
Scroll to the bottom of a priced quote and you’ll find a short list of what the numbers cover — a quick way to confirm your setup matches what was priced before you accept.
Section 8
Talking to your rep
Every quote has its own message thread — no need to hunt down an email address.
Scroll to the message thread on any quote page, type into the box — Type a message… (Enter to send) — and press Enter or click send. Your rep sees it immediately and replies in the same thread; you’ll get an email letting you know when they do, so you don’t have to keep the page open and wait.
Section 9
Accepting or requesting changes
Once you've picked a term and reviewed the breakdown, you have two options.
Accept pricing
Click Accept pricing & proceed. This confirms the term you selected and turns the quote into an order, and our team will follow up to begin provisioning.
Ask for changes
Click Reject with comments instead, and a text box appears — tell us what needs to change (a different term, a different location, adjusted quantities, whatever it is), then Send & reject pricing. This doesn’t close the quote out; your rep sees your comment, revises, and sends updated pricing on the same quote.
Section 10
Your orders
Where an accepted quote goes next.
Once you accept pricing, that quote becomes an order at /orders. The order number is the same reference number as the quote it came from — you’ll recognize it from your acceptance email, there’s no new number to track down.
Click any order to expand it and see every line item — product, quantity, term, price, and site address. Orders move through:
Section 11
Managing your account
A small profile page for the basics.
From your account menu, open Profile to:
- Update your display name
- Change your password — only shown if you originally signed up with email and password; if you use Google to sign in, this section won’t appear
Sign out any time from the account menu in the header, or from the account card on your dashboard.
Section 12
Getting help
Two paths, depending on what you need.
- Something specific to a quote or order — use that quote’s message thread (Section 8). Your rep already has the full context.
- General feedback, a bug, or anything else — use the feedback form in the site footer.